Refund & Returns Policy
Refund & Returns Policy
Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we cannot offer a full refund or exchange.
To be eligible for a return, products must be unused, uninstalled, and in the same condition they were received. Products must also be returned in their original packaging.
Because many of our products are manufactured, oversized, or custom ordered, certain items are non-returnable.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or special-order products
- Painted or custom-colored fenders
- Products modified or drilled after delivery
- Installed or used products
- Clearance or sale items
- Dealer/distributor bulk orders
- Electrical components or lighting that has been installed
- Custom fabricated or molded products
Proof of purchase is required for all returns and warranty claims.
Please do not send products back to the manufacturer.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery with photos of the issue and your order information.
If approved, we will repair, replace, or refund the affected product at our discretion.
Products damaged due to improper installation, misuse, modification, road hazards, accidents, or normal wear are not covered under our return policy.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to the original payment method within several business days.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace products if they are defective, damaged during shipping, or incorrect.
To request an exchange, please contact us at {email address}.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
For larger items such as fenders, bumpers, or oversized freight shipments, customers are responsible for arranging proper return freight shipping.
We strongly recommend using a trackable and insured shipping service for all returns. We cannot guarantee that returned items will arrive safely.
Custom & Freight Orders
Many of our products ship via freight due to size and dimensions. Freight damages must be reported immediately upon delivery.
Please inspect all shipments before signing for delivery.
Custom-built, made-to-order, or modified products are final sale unless otherwise approved in writing.
Need Help?
For questions regarding returns, exchanges, freight damage, or warranty concerns, please contact us at:
info@heut.ca
+1-204-755-2078
66078 Brier Cliff Road Cooks Creek, MB R5M 0A3