Privacy Policy

Effective Date: May 15, 2026

This Privacy Policy describes how personal information is collected, used, disclosed, and protected when you visit or interact with https://heut.ca (the “Website”), operated by HEUT Ltd (“Company,” “we,” “us,” or “our”).

By using this Website, you consent to the practices described in this Policy.

Scope of This Policy

This Policy applies to all users of the Website, including:

• Customers and potential customers
• Dealer and distributor applicants
• Website visitors
• Individuals submitting contact forms or inquiries

It applies to all data collected online or through related business communications.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Company name
• Billing and shipping address
• Dealer application details
• Any messages or information submitted through forms

If you place an order or request a quote, we may also collect:

• Order details and history
• Invoice and payment status information
• Communication records related to your transaction

We also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring URLs and interactions

How We Use Your Information

We use collected information for business purposes including:

• Responding to inquiries and providing customer support
• Processing orders, quotes, and transactions
• Managing invoices and accounting systems (including QuickBooks or similar platforms)
• Processing dealer and distributor applications
• Improving website functionality and user experience
• Preventing fraud, spam, and misuse
• Communicating order updates, confirmations, and service notices

Legal Basis for Use (Canada / PIPEDA Alignment)

We collect and use personal information based on:

• your consent
• contractual necessity (orders, invoices, services)
• legal and regulatory obligations
• legitimate business interests (security, fraud prevention, operations)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain login sessions
• remember user preferences
• improve website performance
• analyze traffic and usage behavior

You may disable cookies in your browser settings; however, some features of the Website may not function properly.

Comments and Forms

When you submit a comment or form, we may collect:

• the information entered into the form
• IP address
• browser user agent data

This information is used for spam prevention, security, and communication purposes.

Media Uploads

If you upload images, you should avoid including embedded location data (EXIF GPS). Visitors may be able to extract this data from uploaded files.

Embedded Content

Pages on this Website may include embedded content (such as videos, images, or external articles). Embedded content behaves as if the visitor has accessed the external website directly.

These third-party websites may collect data, use cookies, and track interaction independently of us.

How We Share Information

We do not sell or rent personal information.

We may share personal information with trusted third parties only where necessary, including:

• payment and invoicing systems (e.g., QuickBooks or similar services)
• shipping and logistics providers (including freight carriers)
• website hosting and security providers
• email and communication platforms
• spam and fraud detection services
• legal or regulatory authorities when required by law

All third-party providers are expected to handle data securely and only for intended purposes.

Data Retention

We retain personal information only as long as necessary for business or legal purposes.

This includes:

• comments and form submissions retained for administrative purposes
• customer and order records retained for accounting and legal compliance
• dealer applications retained for business relationship management
• communication records retained for support and dispute resolution

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against:

• unauthorized access
• disclosure
• alteration
• loss or misuse

However, no system of electronic storage or transmission is completely secure.

Your Rights

Depending on your location, you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of personal data (subject to legal obligations)
• withdraw consent where applicable
• request information about how your data is used

Requests can be submitted through the contact methods on the Website.

Data Transfers

Your information may be stored or processed outside your local jurisdiction where service providers operate. By using this Website, you consent to such transfers.

Third-Party Services

We may rely on third-party services for:

• accounting and invoicing (including QuickBooks integrations)
• website hosting and security
• email communication
• analytics and performance tracking
• freight and logistics coordination

These services operate under their own privacy policies.

Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Business Transfers

In the event of a business sale, merger, or restructuring, personal information may be transferred as part of the business assets.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the Website after changes constitutes acceptance of the updated Policy.

Contact Information

All privacy-related inquiries should be submitted through the contact methods listed on the Website.